Terms of Service
Last updated July 26, 2026
These terms govern your use of Vitalis AI. By creating an account, you agree to them.
What Vitalis AI does
Vitalis AI connects to the advertising accounts you authorize, reads their performance, and researches, plans, and builds campaigns on your behalf. Campaigns are constructed in a paused state and staged for your review.
Approval - the rule that governs spend
Vitalis AI never puts advertising money live without an explicit approval click from you. Launching a campaign, raising a live budget, un-pausing a campaign, and any destructive change are all gated: they wait for you and cannot execute otherwise. This is enforced in the product, not merely promised.
Two things are pre-authorized and run without a click, because they cannot touch your ad budget: generating creative assets (which spends our AI credits, not your money) and building campaigns in a paused state (which costs nothing).
Your responsibilities
- You must own, or be authorized to manage, every advertising account you connect.
- You are responsible for reviewing what you approve. Approving a campaign spends your money, on your account, under your agreement with the ad platform.
- You are responsible for your ads complying with the ad platforms’ policies and with the law - including any claims made in the copy or creative.
- You must keep your account credentials secure.
Advertising spend
Your advertising budget is paid by you, directly to the ad platform, under your own billing relationship with them. Vitalis AI does not hold, bill, or process your ad spend. Vitalis AI’s subscription fee is separate.
AI-generated content
Copy, images, and video generated by Vitalis AI are produced by AI models and may contain errors. You review them at the approval gate before anything runs. You are responsible for the accuracy and legality of the claims in ads you approve.
Content you upload
Vitalis AI lets you upload images, video, documents, and other material (“your content”) - for example product photos or finished ads. You keep ownership of your content. You grant us a limited licence to store it and to use it solely to operate the service for you: generating and assembling your ads, and delivering them to the ad platforms you connect.
You represent that you own your content or have the rights to use it, and that it does not infringe anyone’s copyright, trademark, publicity, or privacy rights. Do not upload material you do not have the right to advertise with - including stock media outside its licence, other brands’ assets, or a person’s likeness without their permission. You are responsible for your content and for the ads built from it.
We may remove content, and may suspend or terminate accounts of repeat infringers.
Copyright complaints (DMCA)
If you believe content on Vitalis AI infringes your copyright, send a notice to our designated agent at dmca@govitalisai.com with: your physical or electronic signature; identification of the work you claim is infringed; identification of the material you want removed and where it is; your contact details; a statement that you believe in good faith the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act for them.
We will remove or disable access to material that is the subject of a valid notice and notify the person who posted it. If you believe your material was removed in error, you may send a counter-notice to the same address with the elements required by 17 U.S.C. §512(g)(3). We terminate repeat infringers.
Designated agent: Applied Intelligence Solutions LLC, 215 Brazos Street, Apt 2407, Austin, TX 78701 - dmca@govitalisai.com.
No guarantee of results
Advertising outcomes depend on your offer, your market, your website, and the ad platforms’ auctions - none of which we control. We do not guarantee any particular level of leads, sales, cost per result, or return on ad spend.
Availability
We depend on third-party platforms (Meta, Google, and our AI providers). Their outages, policy changes, or account restrictions can interrupt the service, and are outside our control.
Billing, pricing & your consent
All payments are processed by Stripe; card details never touch our servers. By starting a subscription or checking a consent box in the product, you authorize the charges described in this section.
Plans. The Monthly plan is $150 per month; the Annual plan is $1,650 per year. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are not refundable except where required by law.
Free trial. The free option is the Monthly plan with the first 30 days free. A valid card is required to start it, and on day 31 the subscription converts automatically and your card is charged $150/month unless you cancel first. This is stated at signup and you consent to it by completing checkout.
Generation credits. AI work - campaign builds, image and video generation, and Loop conversations - is paid for by prepaid credits that you purchase in advance ($25, $100, or $250 at a time). Each run debits your balance at the published unit rates: an agent step $0.50, an image $0.75, a video scene $5.00 (fallback video $3.00), a Loop message $0.25, an optimizer pass $0.25, a competitor scan $0.50, the daily brief $0.10, and a product import $0.10. Rates may change prospectively; a change never rewrites what you were already charged. Generation pauses when your balance reaches $0 - your work, data, and connections are never touched. Unused credits roll over while your account is open and are forfeited when the account is deleted; they have no cash value and are not refundable except where required by law.
Auto-reload. Optionally, you can instruct us to automatically add a chosen amount of credits whenever your balance falls below a chosen threshold, charged off-session to your card on file. Auto-reload is off by default and only activates after you explicitly consent in Settings. You can turn it off at any time, effective immediately. Each auto-reload charge appears in your ledger and on your card statement.
Failed payments.If a charge fails, we retry per Stripe’s standard schedule and may pause paid features until payment succeeds. Disputed charges are answered with the itemized usage ledger for your workspace.
Termination
You can stop using Vitalis AI and delete your data at any time - see Delete your data. We may suspend an account that abuses the service, violates an ad platform’s policies, or breaks the law.
Deleting your data
You can delete your account and workspace at any time from Settings, or from Delete your data. Deleting removes your workspace and everything in it - campaigns, briefs, creative, knowledge base, business information, and every connected account’s stored credentials - and it cannot be undone.
If you are on a paid plan, deleting also cancels your subscription immediately (no further charges) and you keep access through the end of the billing period you already paid for; your data is erased at the end of that period. Free accounts are erased right away.
Disconnecting a single integration deletes that integration’s access token straight away. Deleting your Vitalis AI account does not delete anything inside your own Meta, Google, Stripe, or other third-party accounts - including campaigns we built there. You control those in the platform itself.
After deletion we retain only what the law requires us to keep (for example billing and tax records), plus routine encrypted backups that expire on their normal cycle. See the Privacy Policy for retention detail.
Disclaimer of warranties
To the maximum extent permitted by law, Vitalis AI is provided “as is” and “as available,” without warranties of any kind, express or implied - including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that AI-generated output will be accurate, or that any campaign will be approved by an ad platform or produce results.
Limitation of liability
To the maximum extent permitted by law, Vitalis AI is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost advertising spend, or business interruption - even if we were advised such damages were possible.
Our total aggregate liability for all claims relating to the service is limited to the greater of (a) the subscription fees you paid to Vitalis AI in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars. This limit applies across all claims taken together, whatever the legal theory.
For clarity: your advertising budget is spent on your own ad accounts, under your billing relationship with those platforms, and only after you click Approve. We are not liable for advertising spend, for the performance of campaigns you approve, or for a platform suspending or restricting your account.
Some jurisdictions do not allow certain exclusions or limitations, so parts of the two sections above may not apply to you; in that case they apply to the fullest extent permitted.
Indemnification
You agree to defend, indemnify, and hold harmless Applied Intelligence Solutions LLC (d/b/a Vitalis AI Co), its officers, members, employees, and agents from any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or related to:
- content you upload or supply to Vitalis AI, and any ad built from it;
- ads you approve - including the claims made in them and their compliance with advertising law, the ad platforms’ policies, and any industry regulation applying to your business;
- your use of the service, including any account you connect without the authority to manage it;
- your violation of these terms or of any law or third-party right.
We will tell you promptly about any claim we seek indemnity for, and you may control the defence with counsel of your choosing - provided any settlement that imposes obligations on us, or admits fault on our behalf, needs our written consent. We may participate in the defence at our own expense.
Disputes - informal resolution first, then arbitration
Please read this section carefully. It affects how disputes are resolved and limits how you can bring a claim.
Talk to us first. Most problems are faster to fix by email. Before starting arbitration, send a description of the dispute and the relief you want to legal@govitalisai.com. If we cannot resolve it within 30 days, either of us may begin arbitration.
Arbitration. Any dispute arising out of or relating to these terms or your use of Vitalis AI that is not resolved informally will be settled by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules - or its Consumer Arbitration Rules where those apply - before one arbitrator. The arbitration will be held in Travis County, Texas, or by video or document submission at your election. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this section.
What is not covered. Either of us may bring an individual claim in small-claims court instead, and either of us may ask a court for an injunction to protect intellectual property or stop unauthorized access.
No class actions. Claims must be brought individually. You and Vitalis AI each waive any right to bring or participate in a class, collective, or representative action, and the arbitrator may not consolidate claims. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.
You can opt out. You may decline arbitration by emailing legal@govitalisai.com within 30 days of first accepting these terms, stating your name and that you opt out of arbitration. Opting out does not affect anything else here, and we will not hold it against your account.
Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Where a dispute is not subject to arbitration, it belongs to the state or federal courts located in Travis County, Texas, and we each consent to their jurisdiction.
Changes
We may update these terms. Material changes will be communicated to you, and continued use after they take effect means you accept them.