Support

Email support@govitalisai.com and a person will answer. We read everything that arrives there, Monday to Friday, US business hours.

It reaches us faster if you include the email address your account is under, what you were doing, and what happened instead. A screenshot is worth more than a description.

Billing, plans and credits

These are managed on a computer, at govitalisai.com, and not in the iPhone app. Your balance is shown in the app under Settings so a workspace running low is visible wherever you are. To change a plan, buy credits or update a card, sign in on the web.

Meetings, and what happens to what is said

Vitalis listens during a meeting and writes it down. It does not record. The sound is not kept and nobody here can play it back: a few seconds at a time reaches our server and goes on to the speech-to-text provider, which holds it for that one request. What remains is the transcript and the notes, which belong to your workspace and which you can delete.

Nothing ever joins a call as a bot. The app hears the room through the microphone on the device in front of you, which is also why an in-person meeting works the same way a video call does. On an iPhone it cannot hear the other end of a call held in another app, because iOS gives no app a way to do that.

Your data and your account

• Delete your workspace or disconnect a source: Delete your data. Account deletion is also in the app, under Settings.
• What we collect and why: Privacy Policy.
• How it is protected, and who else processes it: Security and Sub-processors.
• The agreement: Terms.

Reporting something serious

If you believe you have found a security problem, email support@govitalisai.com with the details and the steps to reproduce it. Please do not post it publicly before we have had a chance to fix it.

Vitalis AI is a product of Applied Intelligence Solutions LLC, Austin, Texas.